![]() ![]() We will only consider, dents, splits, broken or missing clips or parts and pieces missing as a possible valid claim to the item not being as described. Please note “the item requires repainting”, “the item has scratches and/or scuffs”, “the item colour does not match my vehicle” or “the item has splits/broken clips/dents/damage” will not be deemed as valid reasons to claim the part is not as described. Please include as much detail as you can, for example your name, address, order number, item purchased and purchase date. Items arriving damaged in transit or not as describedįor any item that has been “damaged in transit” or believed to be “not as described” Please report this to us within 24hours of the goods arriving, using our “contact us” form, by emailing or by calling the office on 01784434138. In the event items are returned in a condition different to how they arrived, the return will be refused and the buyer will be liable for any costs associated and arising from the goods being sent back to the buyer or collected by the buyer. Parts must be returned in the original condition they arrived and not altered or with parts missing. Items purchased online and delivered using our courier can be returned within 30 days and return is at the buyer’s expense and arrangement with exceptions as mentioned below. Return items due to change of mind/no longer required The scan of the report should be sent to me via eBay message.Īll items must be returned in its original packaging. ![]() If the courier does not make a report I will not accept returns. If any damage is noticed to the product it must be reported to the courier. ![]() The package content must be checked before the courier leaves. We want your shopping experience to be a happy one and wish to avoid any complications later on. ![]() Any irregularities or faults must be reported to us immediately by eBay message. The buyer?s responsibility is to check the item and contents on the day of delivery. If the item is returned to us there will be a 15% re-stocking fee payable upon return plus the customer is liable for any return costs, all items must be returned within 14 days in original condition. If the customer does not wish to accept the order on the terms of the shipping time being too long, the full payment will be refunded. If this case will ever happen the customer will be informed. In very few cases if there is no ordered pattern or colour, in this case the order can be delayed by around 14 days. If the item did not arrive after 14 working days or the item arrived damaged or faulty please contact us via eBay message. The delivery time for the item is 1-2 working days.Īll items are sent via Parcelforce or Royalmail. The item order is sent after receiving full payment. Please note: We do not accept Postal Orders and credit or debit card payments over the phone. These forms of payments should be payable to KING PARTS ltd We do accept other forms of payments such as Cheques and Direct Bank Transfer (all information and the bank details will be sent via email on request). Paypal is our preferred method of payment (easiest and fastest way to pay for your order). Items will be shipped once the payment has cleared. Please include this information in PayPal when placing your order. Accurate shipping address and phone number MUST be included with order. Also we do not guarantee availability after 7 days. We reserve the right to cancel the transaction and relist the item if payment has not been received within this time frame. If the item has not arrived within 14 working days after payment, please contact us. Non-paying bidders will be reported to eBay and begin the unpaid item process. Payment must be completed within 7 days of auction end. We accept two methods of payment: PAYPAL, and a bank transfer to our account ![]()
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